I provided them with 5-6 different documents that all mentioned my travel dates but they still gave me a visa for the wrong date. I only found that out after going to Johannesburg where I was denied entry into the country. I called them back from there to see how long it will take to correct that mistake and reissue a visa for me and they said it will take 4-6 weeks, whereas, the website says 5-10 business days. When I told them that, all they had to say was that the website is wrong and that they have to change it. They were not at all considerate or sorry about what happened to me. When I started complaining and told them that they need to run the place more efficiently, they hung up the phone on me!
Horrible service un processional people who works there is like a shame to give good service.Why don't you close your embassy and move back to South Africa and after two years I still wait for my unbridge birth certificate. These people are incompetent for doing there job. Never in life had I deal with such idiots.
There is one thing, though, the embassy could do to spare others the frustration of waiting 12 long weeks for an FBI report that is no longer printed on blue secure paper: Put this information on its web site, along with a note advising applicants to go through an FBI channeler, who will capture their fingerprints electronically and process their background check and print the report on blue secure paper, all in 5 business days.or less.
Typical South African gov dept - absolutely useless bunch. I sent away for forms to get fingerprinted. Forms got to them in 3 days. It has been now 4 weeks - Nothing. You'd think that to but 4 pieces of paper into a self addressed envelope and drop it in a Post delivery would take like 30 minutes??? Wish theyd close down and send these people home
If there was a way to give 0 stars, that's what I would have given them.
I have applied for my children"s passports in December 2016, received them in March 2017. I had the pleasure of dealing with Christie Santiago, and she exceeded my expectations, I called her and explained my situation, my children has not been since 2014 and they were looking forward to see family during summer break.I missed a few forms, which she sent to me with instructions, how cool is that, and I think she runs that passport department really well. I flew to South Africa to renew my passport there as it expired in Feb and could not risk waiting 4-6 months, got my passport in 5 working days. Christie thank you so much for ending my stress, the kids was screaming when they saw the passports. 10/10 for you.
This place is so POORLY MAINTAINED. There's no one at the front desk when you enter the building and nobody to tell you what to do while you're just sitting and waiting! One person in a room from behind the door shouts "NEXT" and visitors there have to figure out who is after who, there is no token whatsoever!
I hope nobody else has to go through what I went through so whatever you get back from them (visa or something else), read it front and back. They don't care if they made a mistake or how much it cost you, when it comes to taking responsibility --they sure are not going to take it!
Going back to 2013, the staff at this embassy has always been courteous and forthcoming in assisting my wife and me with our temporary residence retired person permit applications. We like to especially single out Thekla and David for going the extra mile in making the process as painless as possible. Plus they are both very personable and easy to work with. We hope they will both stay with the embassy to help dispel the negative reviews posted by others.
Embassy Of South Africa is a US Embassy based in Washington, Virginia. Embassy Of South Africa is located at 3051 Massachusetts Ave NW, Washington, DC 20008, USA.
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